At yy9 Responsible Gaming —
Keep the Fun, Lose the Harm

Responsible play means treating gaming as a form of entertainment — not a source of income or a solution to problems. The core principle of responsible play at yy9 is simple: have fun, but never at the expense of your financial or mental well-being.

Online gaming is growing in popularity across Bangladesh. Many people enjoy gaming to unwind from daily stress or spend time with friends — and that is perfectly normal. But when gaming gets out of control, it can become a problem. That is why we want you to stay informed from the very start.

Yy9's responsible play policy rests on three core pillars — Awareness, Control and Support. We want you to stay aware of your gaming habits, set the limits you need, and get help right away if something feels wrong.

People often don't realize their gaming habits are becoming a problem until it's too late. Review the signs below and be honest with yourself. If any of these feel familiar, it's time to pause and reflect.

The most effective step toward responsible play is setting your own limits from the start. At yy9, you decide how long you play and how much you spend.

• Set a Daily Budget: Only set aside money you can afford to lose without affecting your household. Never use money meant for rent, food, or medicine to place bets.
• Weekly Time Limit: Decide in advance how many hours per week you will spend gaming, and stick to it. You can set a timer or reminder on your phone.
• Know When to Stop After a Win: Once you've hit a target win, call it a day. Chasing bigger wins often leads to losing what you've already gained.
• When You Lose, Step Back: Once you've reached a set loss amount, stop playing for the day. Never chase losses trying to win back what you've spent.
• Take a Break: Take at least a 10-minute break every hour. Drink some water, go for a walk, or do something else.
• Monthly Review: At the end of each month, review how much time and money you have spent on gaming. This helps you stay aware and in control.

Yy9 provides a range of built-in protection tools to help you game safely and in control. You can enable or adjust these tools anytime from your account settings.

Ask yourself the questions below. If you answer "yes" to most of them, please speak with our support team.

If you feel you need a short break or a longer time away from gaming, yy9 makes it easy for you to do that. Self-exclusion is a brave and responsible decision — we respect it and fully support you.

• Temporary Break (Cooling-Off): Temporarily close your account for 24 hours to 30 days. It will be reactivated automatically once the period ends.
• Medium-Term Self-Exclusion: Deactivate your account for 1 to 6 months. During this period, logging in and placing bets will be completely disabled.
• Long-Term Self-Exclusion: You can close your account for anywhere from 1 year to 5 years, or permanently.
• During Self-Exclusion: No marketing emails or promotional messages will be sent.
• Reactivation: After your self-exclusion period ends, a 7-day cooling period must pass before your account can be reactivated.

Yy9 strictly prohibits minors from gaming. Protecting children and young people from online gambling is one of our highest social responsibilities.

• Age verification is mandatory at registration — no one under the age of 18 will be able to register.
• Additional KYC documents may be requested in suspicious cases.
• Parents should use parental control software on shared family devices.
• Never leave your password or login details where children can access them.
• If you discover that a minor is using yy9, please immediately [email protected]- to let us know.

You are not alone. Reaching out for help when gaming becomes a problem is not a weakness — it's the smart thing to do. yy9's support team and various professional organizations are always ready to assist you.